In Dynamics 365, go to one of the apps, and perform the following steps. If you're using a sandbox WeChat account, use a key of your choice. Message encryption key: Message encryption key in WeChat.Developer password: Application secret used for authentication.Developer ID: Application ID associated with your WeChat service or sandbox account.Original ID: Original ID in the WeChat service or sandbox account.To integrate a WeChat channel with Omnichannel for Customer Service, get the following details: More information: Configure permissions to access secure columns Verify that you have permissions on the secure columns. You'll initiate WeChat conversations by contacting the subscription account. For information, Upgrade Omnichannel for Customer Service.Īn active subscription to the WeChat service account or sandbox account (if using sandbox for testing) exists and is stored as a contact on your phone. To enable the WeChat channel in an existing environment, you must upgrade to the latest version of Omnichannel for Customer Service. More information: Provision Omnichannel for Customer Service ![]() WeChat is provisioned in your environment. Make sure that the following prerequisites are met: The WeChat channel isn't available in the Government Community Cloud (GCC) region. Organizations enhance business efficiencies in certain geographical areas by integrating social messaging channels such as WeChat, which has a large user base in Asia, into Omnichannel for Customer Service.
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